Service disruptions

Rail strikes announced for 13th, 14th, 16th and 17th December. National strikes have also been announced for January 2023. Please click below for more information on all upcoming strike dates

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Registering

There are loads of great reasons to register with redspottedhanky.com

Why should I register on redspottedhanky.com?

The benefits of registering on our website and app are:

  • You can check and amend your bookings online.
  • You can store details such as your favourite journey and your billing address. This can save time if you use the site regularly.
  • We can, if you give us permission, send you details or new features and promotional offers only available to our registered users.

 

How do I register as a customer on redspottedhanky.com?

You can register and thereby create an account with us at anytime both through our app or on our website.

Firstly make sure you've downloaded our easy to use app! Then simply tap the Account icon in the top right-hand corner and select register. Enter a few details and you're off!

If you haven't got the app then you can you can also register via the website by clicking 'Register' in the top right-hand corner of the page.

Registering allows you to save your preferences to make purchase quicker and easier, and enables access to discounted fares when travelling on redspottedhanky.com services.

 

How do I register and book online if I live outside the UK?

Our website allows customers outside the UK to register with us and purchase tickets. We are unable to deliver overseas, however you will be given the option to collect them from a Self service ticket machine, where available.

 

How do I update my personal details?

When you need to update your personal details (e.g. email address, telephone number or password) log in to Your Account and proceed to the ‘Update personal details’ page. If you have any difficulties updating your information please contact Web Support on 0800 377 7748 (freephone)

 

I no longer wish to receive email communication from redspottedhanky.com. What should I do?

If you no longer wish to receive emails from us then log into Your Account, select the field to cancel email communications and tick the box. Your instruction will be processed within 7 working days. Alternatively you can opt out from all of our marketing emails using the instruction at the bottom of the email.

Examples of Mobile App Interface

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