Check here for some of our frequently asked questions about delivery
What ticket delivery options are available to me?
There are a variety of ticket delivery options available to you:
If you select eTicket as your delivery method, your ticket will be made available to you in electronic format as a pdf file (requires Adobe Acrobat Reader to view, which you can download for free from www.adobe.com. You then print the ticket off at your convenience and carry for the duration of your journey. Please note that your eTicket ticket is supplied in addition to your e-mail booking confirmation, which cannot be accepted for travel
Self-service ticket machine
You can collect your ticket from any self-service ticket machine listed on our website. Please bring the credit or debit card you used to buy your ticket, as well as the booking reference number allocated to you when you booked.
First Class Post
Tickets will be processed and dispatched by First Class post within 24 hours of booking. Tickets must be booked at least 6 working days prior to travel.
Next Day Special Delivery
If you book your tickets by 16.00hrs, delivery is guaranteed by 13.00hrs the next working day. A signature will be required upon delivery. Bookings made on a Friday will be delivered the following Monday. Bookings made on Saturday will be processed the following Monday for delivery on Tuesday. All Next Day Special Delivery services are insured for up to £500. Special Delivery rates are inclusive of VAT per address. Next Day Special Delivery cost £7.50.
Postal and Special Delivery are not permitted delivery options for overseas addresses. Those registering from an overseas address or using an overseas registered card will be able to collect their tickets at a self-service ticket machine. Unfortunately it is not possible to post to a UK address.
What should I do if I have not received my tickets?
Please note , in the unfortunate event your tickets fail to be received in the post Redspottedhanky have procedures which are required to be followed before any action can be taken.
You are required to make contact minimum 72 hours before travel to advise you have not received your tickets.
A DONR (Declaration of none receipt)is required to be fulfilled and returned to email@example.com
Failure to comply with the above can result in full fare tickets been purchased for your journey.