Privacy Policy & Data Protection Policy

We respect your privacy and take care in the storage and use of your personal information.

This privacy policy outlines the procedures has in place regarding the collection and use of any personal information (i.e. information from which you can be identified) that you give to us, or that we collect when you use this Website. We respect your privacy and take care in the storage and use of your personal information.


Privacy & Data Protection Policy

This privacy policy outlines the procedures that Worldline IT Services UK Limited (“Worldline”) have in place to protect your privacy.

It sets out how your personal data is collected and used when you register for and use our service (“Services”).

Worldline IT Services UK Limited is the controller of your data.

We respect your privacy and so all personal data is collected and processed to the highest standard in compliance with current data protection legislation.


Where you can get more information

If you have any questions on this policy, please contact us at .

We may update this policy from time to time and would encourage you to revisit it regularly to check you are happy with any changes. This policy is effective from 19 October 2020.


Data that we will collect

In order to apply for and to use the Services, we will need to collect some personal data about you. This personal data may include your name and contact details and other information that identifies you personally and that you provide when you register for an account and use the Services. We may also collect additional information if you provide us with feedback on the Services or you use our help desk.


Retention of your data

We will retain your data until your redspottedhanky Account is closed plus a minimum of 4 months, and where required by law, data is kept for seven years after the account is closed.


How we use your data

We need to process your personal data to provide the Services you request in the form that you require.

Your data will be used in the following ways:

  • to provide you with the Services – which involves processing your data in order to set up, administer and maintain your account and all records relating to it
  • to communicate with you about your account and the Services
  • to enable us and third parties on our behalf to carry out technical, logistical or other functions to support the Services and the technical and management systems upon which they rely
  • to enable us and third parties on our behalf to monitor Website use and traffic patterns and carry out data analysis with regard to the Services in order to improve the Services and for our internal business purposes
  • to enable us to conduct marketing activities if you have consented to these as described below
  • to enable us to anonymise your personal data to allow improvements in the Services, the user experience and for usage and other analysis.


Disclosures of your information

In order to provide the Services, we may need to pass on your data to other companies within the Worldline group of companies who help us perform the Services.

Data may also be provided to the following classes of suppliers for us to provide the Services:

  • Printers and ticket fulfilment suppliers
  • Payment processors
  • Document storage companies
  • CRM and marketing administrators
  • Digital distribution platforms, including Google Play and the Apple App Store

We may also share your data with fraud prevention agencies to help prevent fraud and money laundering and to verify your identity.

When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the Services you have requested.

We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime. You may be refused certain services, finance or employment as a result of this.

Fraud prevention agencies can retain your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held by them for up to six years.


Marketing and Preferences

If you have specifically opted in during the application or registration process with us, your personal data will be used to send you emails and marketing communications depending upon the marketing preferences that you opted for.

You may opt out or change your marketing preferences at any time by contacting us at , or by logging into your account.


Overseas transfers of data

Since Worldline operates globally, your data may be transferred to affiliates and third parties outside of the European Economic Area to countries that do not have as strong data protection laws as are in place within the EEA. This is in order that we can provide the Services to you. In particular email communications that you receive may be provided via a US based supplier.

In any such cases we will ensure that strict contractual protection applies in order to ensure that adequate safeguards are in place.

If you would like more information on this then please contact us at .



A cookie is a file that is automatically stored on your computer when you visit our Website that allows us to recognise that your computer has visited our Website previously.

We use cookies for a number of reasons to help provide the Services and to monitor the use of our Website. Cookies do not identify you personally.

For more information please visit our Cookie Policy page (


Other websites

Our Website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


Account Closure

Should you need to close your redspottedhanky account, you can do this at any time by contacting us at, or by logging into your account and selecting the ‘Close Account’ option


Your rights

You may ask us to provide a copy of the personal information that we hold about you by contacting us.

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible using the link above.

You are also entitled to request the erasure of your data if you wish to stop using the Services, unless we need to retain a copy for legal reasons.

We reserve the right to create automated processes in processing personal data in order to improve Services. You retain rights in relation to automated decision making and profiling and you can contact us at any point to exercise this right.

If you believe that your information has been misused in connection with the Services you have the right to lodge a complaint at with the relevant Supervising Authority for your country. For the UK this is the Information Commissioners Office,

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