Frequently asked questions about getting in touch

How do I contact Customer Service?

Please let us know what you think about redspottedhanky and the services we offer. We try to make it as easy as possible for you to contact us and you can phone, e-mail, fax or post:

Telephone number 0800 377 7748 (free phone)


Address PO Box 6136 Wolverhampton WV1 9RL

Opening hours 0800-1800 Monday to Friday and 0900-1600 on the weekends redspottedhanky will always try to address your comments and concerns in a fair and reasonable way in accordance with both the National Rail Conditions of Carriage and the Train Companies Passenger's Charters.


I want to book for a group. Who do I contact and are there any discounts?

If you are travelling in a group of more than 8 then you may be able to get a group discount for your journey. Group discounts are offered by the Train Operating Companies on certain routes and trains. At redspottedhanky we can book up to a maximum of 8 people in anyone transaction (we allow 2 transactions per day per account holder). To get a quote for a group ticket you will need to contact the Train Operating Company directly.


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