Contact us about Ticketing

Have you checked our FAQ's?

If you have a problem please firstĀ check our Top FAQs, if you can't find what you are looking for then get in touch.


In general if you have a problem with the ticket you bought from this site to do with delivery, payment, exchanges or refunds then please contact us using the methods below.

If you have a more general comment about your journey with a train operator or staff on your journey or delays then you should contact the Train Operator directly.

Call Us

08:00 - 18:00 Monday to Friday 09:00 - 16:00 Saturday & Sunday (Excludes Bank Holidays)

0800 377 7748

Email Us

You can drop us an email at with your queries and we'll get back to you as soon as possible

Email Us