Frequently Asked Questions

  • How do I apply for a business account?

    Easy. Just click on the link below to start the application progress

    You may be asked for some specific company details so it would be helpful to have these handy at the time of your application:

    • Company details (for example, VAT number, Company or Charity registration number)
    • Bank details for Direct Debit set up


    If you're having problems setting up your account please email the redspottedhanky Customer Contact Centre on

    For more urgent enquiries, please call 0800 377 7748 between 8am and 6pm Monday to Friday.

  • I’d like to know more about business accounts - who do I contact?

    Please contact our team on

    Alternatively, give our redspottedhanky customer contact centre a call on 0800 377 7748 and they will direct your enquiry to the relevant team.

    For urgent enquiries please call the contact centre as email responses can be 24 - 48 hours.

  • How do I manage my business account online?

    Download a copy of our guide to using the redspottedhanky Business Account Management System (BAMS). It includes a walkthrough of all aspects of the systems, from the first logon to setting up your users and monitoring your account. 


  • Already have an account and wish to add users?

    In order to add users to BAMS, please log in and then click ‘Users’ followed by ‘Add new users’.

    Still having trouble? Call the helpdesk on 0800 377 7748.

  • Why isn’t the website recognising my e-mail address?

    First, check you’ve been added as a user on BAMS by the account manager assigned to the company. Once you then register on the corporate website, the two e-mails will match and you will be able to purchase tickets under the account.

  • I’m unable to book as the website is stating my company is near its credit limit

    For credit limit enquires and booking issues please contact

    Alternatively please call the redspottedhanky Contact Centre on 0800 37777 48 they will direct your enquiry to the relevant team.

    For urgent enquires please call the contact centre as email responses can be 24 - 48 hours response time.

  • What date will I receive my invoice?

    Invoices are created on the 2nd of the month and will be available to view on the BAMS portal.

  • What date is the direct debit taken?

    The direct debit is taken on the 15th of each month for the previous month’s bookings (or the following working day).

  • Is there any discount for business accounts?

    The rates available are the same as the fares on the public site. However, we’ll work with you to make finding these as easy as possible.

    You can save up to 61% on fares when booking in advance. For more tips on finding cheap train tickets see our tips for saving on ticket prices page. 

  • I need more information on my train ticket, can you help?

    Please browse our Frequently Asked Questions to help get you the information you need about your tickets or if you're still unsure please call our customer services team.


Ring us on the number below (9:00am - 5:30pm Mon - Fri) and we will try and help!

0800 377 7748


You can drop us an email with your queries and we'll get back to you as soon as possible

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Apply for a business account today, and start taking control of your corporate travel.

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