Frequently Asked Questions

Easy. Just click on the link below to start the application progress https://www.businessaccount.redspottedhanky.com/secure/apply.aspx

You may be asked for some specific company details so it would be helpful to have these handy at the time of your application:

• Company details (for example, VAT number, Company or Charity registration number)
• Bank details for Direct Debit set up

If you're having problems setting up your account please email the redspottedhanky Customer Contact Centre on redspottedhanky@worldline.com

For more urgent enquiries, please call 0800 377 7748 between 8am and 6pm Monday to Friday.

Please contact our team on redspottedhanky@worldline.com.

Alternatively, give our redspottedhanky customer contact centre a call on 0800 377 7748 and they will direct your enquiry to the relevant team.

For urgent enquiries please call the contact centre as email responses can be 24 - 48 hours.

Download a copy of our guide to using the redspottedhanky Business Account Management System (BAMS). It includes a walkthrough of all aspects of the systems, from the first logon to setting up your users and monitoring your account. 

In order to add users to BAMS, please log in and then click ‘Users’ followed by ‘Add new users’.

Still having trouble? Call the helpdesk on 0800 377 7748.

First, check you’ve been added as a user on BAMS by the account manager assigned to the company. Once you then register on the corporate website, the two e-mails will match and you will be able to purchase tickets under the account.

For credit limit enquires and booking issues please contact redspottedhanky@worldline.com.

Alternatively please call the redspottedhanky Contact Centre on 0800 37777 48 they will direct your enquiry to the relevant team.

For urgent enquires please call the contact centre as email responses can be 24 - 48 hours response time.

Invoices are created on the 2nd of the month and will be available to view on the BAMS portal.

The direct debit is taken on the 15th of each month for the previous month’s bookings (or the following working day).

The rates available are the same as the fares on the public site. However, we’ll work with you to make finding these as easy as possible.

You can save up to 61% on fares when booking in advance. For more tips on finding cheap train tickets see our tips for saving on ticket prices page. 

Please browse our Frequently Asked Questions to help get you the information you need about your tickets or if you're still unsure please call our customer services team.