Off-Peak Ticket Terms & Conditions

Availability

Tickets can be bought in advance or immediately before travel.

Discounts

Children (aged 5 to 15 inclusive)

• 50% discount. Up to two children aged under 5 can travel free with each fare paying passenger.

Railcard discounts (see note below)

• 16-25 Railcard: 34% discount on Standard Class fares
• Disabled Persons Railcard: 34% discount on Standard & First Class fares
• Family & Friends Railcard: 34% discount on Standard Class fares
• HM Forces Railcard: 34% discount on Standard & First Class fares
• Network Railcard (London & South East): 34% discount on Standard Class fares
• Senior Railcard: 34% discount on Standard & First Class fares

Other discount cards (see note below)

• Gold Cards (London & South East): 34% discount on Standard Class fares
• New Deal Photocard (England and Wales): 50% discount on Standard Class fares

Note: Minimum fares / time restrictions may apply to tickets bought with a Railcard or other discount card. See terms and conditions of the appropriate Railcard or discount card for details.

When and where the ticket can be used

Off-Peak Day and Super Off-Peak Day tickets may require you to travel at specific times of day, days of the week or on a specific route.

Website journey planners can tell you when your ticket can be used – simply enter your outward and return journey times to see the trains you can travel on.

Off-Peak Day and Super Off-Peak Day tickets are valid for travel on the date shown on your ticket and until 0230 on the following day.

If the route shown on the ticket has a †, the ticket includes the cost of travelling between certain London Stations (e.g. between Liverpool St and Paddington) by either London Underground, Docklands Light Railway (DLR) or First Capital Connect (Thameslink Route) services appropriate to the route of the journey being made.

More information about Travelling across London to connect with another National Rail service

Note: Tickets will only be accepted by London Underground and DLR on the date shown on the ticket (or last day of validity for return portions of Off-Peak Returns) and until 0429 the following day. - Other than to change trains, a break of journey at intermediate London Underground or DLR stations is NOT permitted.- Travel restrictions do not apply on weekends and public holidays.

Conditions of use

You must travel in the class of accommodation shown on your ticket.

Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce their valid Railcard with their ticket, they will be required to pay a full priced ticket for their journey as if no Railcard and/or no ticket were held.

The outward part of a Off-Peak Day and Super Off-Peak Day Return ticket is only valid for travel when accompanied by an unused return part of the same ticket.

First Class Off-Peak tickets may provide access to First Class Lounges at stations. Please check the First Class on National Rail page for more information.

Break of journey

You may start, break and resume, or end your journey at any intermediate station along the route of travel on Off-Peak tickets unless the ticket restriction for the journey you are making does not allow it. If you intend to start, break and resume, or end your journey at any intermediate station, please call 08457 48 49 50 to check if it is available on your specific journey.

Where Break of Journey is available on your specific journey, if you wish to stop overnight or it is not possible to complete the journey by 0230 on the day following the last day of validity, you may continue your journey the following morning. Travel must resume before 1200, where the time restrictions that apply to the ticket should be observed and no further break of journey is allowed except to change trains.

NOTE: Cross London transfers will not be accepted by London Underground during this extension period.

Changing the time or date of travel

If you wish to change your time of travel or class of the ticket, you can pay the difference between the cost of the ticket held and the cost of the ticket that is most appropriate for the journey you need to make.

In many cases, if you are still travelling at a time when your ticket is not restricted, no additional fare is payable.

If you wish to change the date of travel, or the origin or destination of your ticket, it may be necessary to buy a new ticket and apply for a refund on your existing ticket (see below).

Refunds

Your ticket is refundable.

If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date. You may be required to pay an administration fee.

The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

All tickets and travel are subject to National Rail Conditions of Carriage.