Frequently Asked Questions

Check the latest travel advice from the government and public health officials

Find out how to download and make bookings through our easy to use app

It's really simple to understand our fees. We don't charge any!

What Railcards are available and how do I purchase one?

Please check here for some of our frequently asked questions about redspottedhanky.com.

Please check here for some of our frequently asked questions about train ticketing including seating, ticket types, fast tickets and refunding.

Please check here for some of our frequently asked questions about on-board services.

Please check here for some of our frequently asked questions about assisted travel and unaccompanied minors.

Please check here for some of our frequently asked questions about engineering work and possible disruptions.

Please check here for some of our frequently asked questions about travelling in London.

Please check here for some of our frequently asked questions about travelling with cycles.

Please check here for some of our frequently asked questions about luggage and lost property.